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Frequently asked questions
Questions? We’ve got answers.
Everything you need to know about digitizing, memorial videos, slideshows, legacy videos and enhancements. Search below, or jump to a topic.
Digitizing
Films, tapes & photos.
Home movies, film reels, slides, photos and discs, safely digitized with every original returned.
15 questions
Can I send my films and photos by mail?
Yes. We accept mail-in orders from across Canada and the USA. Our Everlasting Mailer Kit makes shipping simple and safe, with a padded box, a shipping label to our studio in London, Ontario, and packing material.
Regular kit: $24.99 (12 × 10 × 4 inches)
Large kit: $39.99 (13 × 13 × 10 inches), designed to fit hundreds of photos and tapes
What do you charge?
Video tapes: $19.99 each (VHS, VHS-C, Video 8, Hi8, Digital 8, MiniDV and Betamax)
8mm & Super 8 film: $19.99 per 50 feet, plus 35% for sound transfers
CDs, DVDs & SD cards: $19.99 each
Slides, photos & negatives: $0.69 each (35mm, 126, 110 and Super 8)
Photo albums & scrapbooks: contact us for an estimate
Storage: one USB included per order (additional USBs $25 each), plus a Google Drive link, free for 30 days
Repairs: $10 per break for video cassettes, and $10 per 3 breaks for 8mm and Super 8 film
How long does digitizing take?
Most orders are completed within 5 to 8 weeks, depending on the size of your order and our current workload. We’ll keep you updated throughout the process.
Where are you located?
We’re proudly Canadian-owned and operated, with our studio in London, Ontario. Our digitizing service is available across Canada with easy shipping options.
Order an Everlasting Mailer Kit for a shipping label to our studio, or contact us to ship without a kit or to set up a local drop-off.
How safe is the process?
We handle your memories with the utmost care, using secure processes so they’re preserved safely for generations to come. Not a single film has been destroyed in our possession.
Will I get my originals back?
Yes. We return your tapes, films and photos in their original condition once everything has been digitized, unless you’ve asked us to destroy them.
How do you digitize tapes and film?
For old film like Super 8 reels, we use a safe, slow frame-by-frame method that captures an HD (1080p) image of each frame, then converts it into an .mp4 video.
For tapes like VHS, Video 8 and MiniDV, we play each tape on equipment connected to our computer and capture it with digitizing software.
What format will my files be in?
Videos are delivered as .mp4 files and pictures as .jpg files, for easy viewing, sharing and editing on virtually any computer, phone or tablet, on both PC and Mac. You can copy them to other devices or the cloud, and Liam is happy to help if you have questions.
How does the USB work, and what if I lose it?
We put your digitized files on a USB stick that works with any device that has a USB port, so you can watch them or copy them right away. We recommend copying your files to at least one other device.
We keep a backup of your files for 30 days, so let us know as soon as possible if you lose your USB within that time.
Can I have my files put on a DVD?
We use USB sticks instead of DVDs because the files are easier to preserve: they can be copied, uploaded to the cloud and played on modern computers, phones and TVs. Every file is organized and clearly named.
What if my tapes aren’t full?
We charge a flat rate no matter how long your tapes are, so you don’t need to preview them to work out the cost.
What if some of my tapes are blank?
Checking a tape is a slow, mechanical process, so we charge half the normal price for a tape that turns out to be empty.
Can I preview my tapes before digitizing?
We don’t offer previews beforehand. If your tapes have labels, they can help you choose which ones to send. If not, we can start with a couple and see if they have what you’re looking for.
Do you watch all of my footage?
We check in on the transfer now and then to make sure it’s going well, but we don’t watch all of your footage.
My film is very old. Can it still be digitized?
We can’t say for sure until we try, but fewer than 1% of the thousands of tapes we’ve digitized have been unplayable. Storage matters most: sealed, dry, temperature-controlled film fares best.
The only 8mm reels we haven’t been able to digitize had damaged sprocket holes, or film that was sticky or melted from the heat of old projector bulbs.
Memorial videos
Honouring a loved one.
Heartfelt tribute videos, created remotely and ready in time for a service or celebration of life.
7 questions
What do memorial videos cost?
Basic, $299.99 (was $399.99): up to 100 photos or video clips and up to 5 songs
Full, $399.99 (was $549.99): up to 200 photos or video clips and up to 10 songs
Premium, $499.99 (was $699.99): up to 300 photos or video clips and up to 15 songs
Custom: $100 for every 100 photos above 300
Every package includes 3 free drafts and a download link to share with family or your funeral home director.
How long does it take?
Our standard turnaround is 6+ days from when we receive your photos and information, excluding Sundays.
Need it sooner? Rush delivery is +$50 for 2–5 days, or +$100 for 1 day. Timings are for the first draft, and new drafts take 3+ hours each. Call us at 1-888-351-6484 to confirm timings.
Can I request changes?
Yes. You get 3 free drafts, and each draft can include any changes you like, from the order of photos and length of clips to borders, movements and captions. Additional drafts are $50 each.
Each round of changes takes at least 3 hours, and we prioritize families who need their video sooner so we never miss a timeline.
Where are you located? Do I need to drop anything off?
We’re located in London, Ontario, and our memorial video service is fully remote, so there’s no need for a drop-off. We mostly serve families across Canada and the USA, and offer our service worldwide.
What if some of my photos aren’t digital?
You can send prints to us for scanning at $0.49 per photo, have them scanned locally, or take a photo of each one with a smartphone.
Our Everlasting Mailer Box comes with a shipping label to our studio, or contact us to ship without the box or set up a local drop-off. Everlasting Studios isn’t responsible for packages lost or damaged in shipping.
Do you offer add-ons?
Photo & film scanning: we digitize prints, slides, negatives or film reels to include in your video.
QR codes: a custom code that links straight to the video, easy to print on memorial cards.
Obituary page: a dedicated online page where family and friends can watch the tribute and share memories.
Photo restoration: we repair faded or damaged photos before they go into the video.
Expedited delivery: rush options so your video is ready for the service.
Video loop: a version of your video that loops for up to 3 hours.
How do I play the video?
Your video is delivered as a universal MP4 file. Double-click it on a computer, put it on a USB drive for a smart TV, or tap the link to play it on a phone or tablet.
For funeral homes and events, we provide a download link that can be played on their system or copied to a USB, and our QR code lets guests watch on their own phones.
Slideshows
Celebrating life’s moments.
Personalized slideshows for weddings, anniversaries, birthdays, retirements and more.
8 questions
What slideshow services do you offer?
We create personalized slideshows for all kinds of occasions, from memorials to weddings and more.
We can also link your video to a QR code through a private YouTube video, and build custom event web pages to share information and memories with guests.
What do slideshows cost?
Slideshow packages start at $299.99 for Basic (was $399.99), with Full at $399.99 (was $549.99) and Premium at $499.99 (was $699.99). Every package includes 3 free drafts.
How quickly can I get a slideshow made?
Our standard turnaround is 6+ days from when we receive your photos and information, excluding Sundays. Rush delivery is +$50 for 2–5 days, or +$100 for 1 day.
How do I place an order?
Send us your details through one of our forms or email liam@everlastingstudios.ca. We ask for a $150 deposit, and the balance once you’re happy with the final video.
How do I send you my photos?
We’ll set up a Google Drive link for you to upload your photos and videos, along with a few questions, like the order of your photos, so we can create the most meaningful slideshow for you.
Can I include video clips?
Absolutely. Video clips cost the same as a photo, and we can trim and order them however you like.
Can I ask for changes?
Yes. You get 3 free drafts with any changes you want, and additional drafts are $50 each.
How will I receive my slideshow?
We’ll email or text you a Google Drive link to download each draft and the finished slideshow. It’s an MP4 file that plays on any computer, TV, phone or tablet.
Legacy videos
Your family’s story, on film.
Professionally filmed in person across Southwestern Ontario.
9 questions
What types of legacy videos do you offer?
Life Story: heartfelt interviews that capture your loved one’s experiences and wisdom.
Heirlooms: the history and meaning of cherished family heirlooms.
Family Recipe: beloved recipes being made, with the stories behind them.
Homestead: the beauty and history of a family home or property.
Family Business: the journey and legacy of a family-owned business.
What’s included?
Life Story, Heirloom and Family Recipe videos include up to 2 hours of filming, covering the interview and b-roll, which usually becomes a 20–30 minute film.
Homestead and Family Business videos include a half day of filming, up to 4 hours. Drone footage is included with Homestead videos, and 3D reality capture is available as an add-on.
Every package includes a USB and a digital download. Extra filming time, like waiting on a bake, or an additional crew member is billed separately and scoped during your consultation.
How long does a legacy video take?
Legacy videos take 6–8 weeks from your filming day, with expedited options available.
Do you offer remote legacy videos?
No. Legacy videos are filmed in person across Southwestern Ontario. A travel fee applies for shoots more than 30 minutes’ drive from London.
Do you offer any discounts?
Veterans and active-duty personnel receive 10% off. This can’t be combined with other discounts.
You’ll also save 10% when you add another legacy video.
How do I get started?
Book a free consultation on our Legacy Videos page, or reach out through our Contact page. We’ll talk about your vision and the stories you want to capture, then send you a custom quote and next steps.
Can I ask for changes?
Yes. We offer up to three drafts so your film is exactly what you envisioned. Changes should be requested within one week of receiving a draft, and additional revisions after that may cost extra.
Can we include our own photos and videos?
Yes, and we encourage it. Personal photos and videos enrich the story. We can also scan and enhance prints for you.
How do I get my photos and videos to you?
We can set up a Google Drive link for you to upload them, pick them up locally if you’re near our studio, or you can send them in our $24.99 mailer kit.
Enhancements
Restore & enhance.
Photo restoration, retouching and colourizing, plus video editing for your digitized footage.
7 questions
What photo enhancements do you offer?
Restorations: we repair damaged or faded photos, removing scratches, dust and other imperfections. From $19.99 per photo.
Retouching: we enhance colour, exposure and sharpness for a clear, polished look. From $14.99 per photo.
Colourizing: we add realistic colour to black-and-white photos. From $14.99 per photo.
What video enhancements do you offer?
Organizational edits: we trim unwanted footage like commercials and long gaps. $9.99 per file.
Visual edits: we improve clarity, exposure and colour, reduce flicker and stabilize shaky footage. $4.99 per 50 ft of film.
Audio edits: we isolate voices, balance volume and reduce distortion. $4.99 per film or tape.
How do I submit my photos or videos?
Use the free quote form on our Photo Enhancements or Video Enhancements page to upload your files, and we’ll send you a quote.
Do you offer revisions?
Yes. We include up to two rounds of revisions on any photo or video edit, requested within three days of receiving the latest draft.
How long do enhancements take?
Turnaround depends on the complexity and length of your project. We’ll work with you to set a timeline that meets your needs.
What if my photo is a physical print?
We can enhance photos and videos from almost any source, including digital files, prints, negatives and old film reels. For scanning, visit our digitizing page.
What format will I get back?
Enhanced photos are delivered as JPEGs and videos as MP4s, which work on most devices. Need a different format? Just let us know.
Still have questions?
We’re happy to help.
Reach us Monday to Saturday, 9 to 6 ET. Call 226-270-7658 or toll-free 1‑888‑351‑6484.