Frequently Asked Questions


Can I send my films/tapes through the mail?
Yes we accept mail-in orers from around Canada and the USA. We have created a very comfortable and safe shipping experience with our shipping guide
How long will it take to digitize my films?

If there are no other orders ahead of you, it will typically take at least 1-2 weeks for smaller amounts. For a larger amount of tapes (i.e 10+ VHS tapes or 20 3″ / 7 5″ / 4 7″ 8mm films) please reach out to us for an estimated time.

Are there any risks to digitizing my films?

We do our best to take care of your films like they were our own. We use a highly safe & controlled method for digitizing 8mm film that involves capturing the contents of each individual frame, which takes longer than other methods but provides a high quality and safe outcome. As for VHS tapes and video cassettes we capture these by playing the tape and capturing the contents on a screen player so the risk is if the VHS player/camcorder malfunctions with your tape inside of it, which has not happened to us at all so far. Even if this were to happen it would not necessarily damage your tape, but there is a chance so we want to be open and honest about these risks.

How does using a USB work?

We digitize your films and put them onto a USB stick (and return your physical copies). These work with any device that has a USB port (which is currently a standard). By having your files on this USB stick, you can easily watch on the connected device, or copy files. We recommend copying your files to at least one other device or storage device after receiving it from us

What if I lost my USB stick?

We keep a backup of your digitized files for 30 days so please let us know as soon as possible if you lose your files if it is within that timeframe. We encourage you to make multiple copies of your files when you receive them just in case.

How do you digitize our tapes?

For old films like super 8 reels we have a safe and slow frame by frame method that takes an HD (1080p) image of each frame then converts it into a video .mp4 file. For most other tapes like VHS, video 8, miniDV we use equipment that connects to our computer and we play the tapes while they get digitized from software we use. We provide one free USB per order

Which format will they be in?

Video files will be in.mp4 format and pictures are in .jpg format for easy viewing, sharing and editing on virtually all makes and models of devices (mac/pc/smartphones/tablets/etc)

Can I copy the files once I get them back?

Yes, these files are in .mp4 format which can be copied easily from the USB we provide to other devices, and also to the cloud. If you have questions about how to do this please ask Liam and he can help you.

Can I edit these once they’re done?

Video files will be in.mp4 format and pictures are in .jpg format for easy viewing on virtually all makes and models of devices, these formats are also editable on PC and mac!

Will I get my films back?

Yes, we give your tapes back after everything has been digitized unless you have requested us to destroy them

Can I preview my tapes before digitizing?

We don’t offer viewing before hand, do you have any labelling on your tapes that would suggest if there’s footage you want to keep? If not we can start with a couple and see if these tapes have what you are looking for

My film is very old, will it still be possible to digitize?

We can’t say for sure until we try to play the film, but based on our experience of digitizing thousands of tapes, we have had less than 1% of tapes be unplayable. A large factor is how they were stored (sealed in an air tight container in a dry, temperature controlled area). The only reasons we haven’t been able to do 8mm reels in the past was because the sprocket holes were damaged or the tape was sticky/melted from the heat of old projector light bulbs

Can I have this put onto a DVD?

We digitize films onto USB sticks instead of DVDs to allow for further preservation of your films since that file can be easily copied, uploaded to the cloud, and viewed more conveniently on more modern computer/phone media players. We make sure to organize all file names on the USB. Video files will be in.mp4 format and pictures are in .jpg format for easy viewing on virtually all makes and models of devices

Do you guys look through all of the footage?

We monitor the tapes occasionally to make sure the transfer is going well, but we don’t look at all the footage.

What if some of these are blank?

Since it is a slow mechanical process to look through tapes, we still charge half the normal price if a tape is empty since we make sure there isn’t any footage on it


What slideshow services do you offer?

We create personalized slideshows for many types of occasions – from memorials to weddings & more. 

Plus we offer a QR code add-on where we can connect your video to a QR code via a YouTube private video.

We also create custom websites or webpages typically for celebrations of life and weddings, but also for any occasion to provide information to guests, share beautiful memories, collect form responses, and more!

How quickly can I get a slideshow made?

Please reach out to us as soon as possible for the best chance to have a faster turnaround. Typically we need 1 week or more to create the slideshow, but we offer expedited 1 day and 2-5 day options that might be available

How do I place an order?

To place an order for a slideshow, please email us through one of our forms or directly at [email protected]

We ask for a deposit of $150 and then once you are happy with the final video we ask for the balance

Can I ask for changes on the slideshow?

Yes, we provide revisions at no extra cost so that you are happy with what we create without having to worry about hidden fees

Do you offer photo enhancements?

Yes, we offer multiple kinds of enhancements to bring damaged photos back to life, and to enhance any photo – from colour correction to removing someone from an image, we do it all

How do I get my photos to you?

We typically set up a Google Drive link for you to upload your photos & videos to us, an we will have questions to help us understand what you want created such as the order of photos to help create the most meaningful slideshow for you and your family

Can I use videos in my slideshow?

Absolutely, we can include videos at the same cost as a photo and can trim/order them however you want

How will I receive the finished slideshow?

We will send you a downloadable link through email or text so you can download the drafts right from Google Drive, plus view them in the same way to decide which changes you want made

How do I play the slideshow file?

We can help guide you on how to play your file. For some funeral homes they will accept a direct downloadable link we provide, otherwise you will likely need a USB to transfer the video onto from the Google Drive link we send you. You can then play the file from a smart TV with a USB port or a projector with a USB port, alternatively you can just play the video from your laptop and have it connected to a TV or projector via an HDMI cable

More Questions? Contact us!

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