We have expedited options below, however our standard turnaround time is 6+ days from when we receive your photos and information (excluding Sundays)

Need it sooner? We offer expedited options to ensure your memorial video is ready in time. You can call us at 1-888-351-6484 to confirm timings & ask us any questions.

2-5 days* +$50 (from when we receive the photos & info) 

1 day* +$50 (from when we receive the photos & info) 

*The time it takes excluding Sundays to send you the first draft from when we receive your photos & info, with new drafts taking 3+ hours each. 3 drafts are included for free with every additional costing $50.

If you have physical prints that are not digital yet, we recommend either sending them to us for scanning at $0.49 per photo, getting them scanned locally, or taking a photo of them with a smartphone

We will provide you with a shipping label that will ship to our studio in London, Ontario with the purchase of our Everlasting Mailer Box

Alternatively, please contact us to ship your pictures without our mailer box or to set up a local drop off

Please note that Everlasting Studios is not responsible for any packages lost or damaged while being shipped

We mostly service Canada & USA, but offer our memorial video service globally.

We are located in London, Canada where all of our services are conducted!

Since this service is fully remote, there’s no need for local drop-offs—everything can be handled online for your convenience!

Yes. We make the changes you want to make your memorial video exactly what you are looking for.

We offer 3 drafts for free, with each draft involving any number or types of changes – from the order of photos, length of video clips, borders, movements, captions & more.

Please note that it takes at least 3 hours to make a change and we prioritize clients who need their video faster so that we never miss a timeline.

Your memorial video is conveniently delivered in a universal MP4 format, making it easy to watch on any device. You can:

On a Computer – Simply double-click the file to open it in your default media player.

On a Smart TV – Transfer the video to a USB drive and plug it into a compatible TV, or use an HDMI from a connected laptop with the file on the laptop’s hard drive.

For Funeral Homes or Events – We provide a downloadable link that can be played on their system or transferred to a USB for easy access. Our QR code can be printed on cards at your event for guests to view the video on their own time.

On a Phone or Tablet – Tap the file or link to play instantly. Download it for offline viewing if needed. We also offer a QR code which can be scanned by a phone camera to play the video at any time.

Yes! We provide a variety of add-ons to enhance your memorial video, including:

Photo & Film Scanning – Send us your printed photos, slides, negatives, or film reels, and we’ll carefully digitize them to include in your video, preserving even the oldest memories.

QR Codes for Easy Sharing – We can generate a custom QR code that links directly to your video, making it easy for family and friends to watch on their phones or tablets with just a quick scan.

Obituary Page with Memorial Video – We offer a dedicated online memorial page where family and friends can view the tribute video, share memories, and leave heartfelt messages. This comforting space ensures your loved one’s legacy is honoured and remembered by all who knew them.

Photo Restoration – Old or damaged photos? Our expert restoration service can enhance faded images, remove scratches, and bring new life to cherished pictures before they’re included in the slideshow.

Expedited Delivery – Need your video sooner? Choose our rush service to receive your completed memorial video faster, ensuring it’s ready for a funeral, memorial service, or celebration of life.

Video loop
Need to have a longer video without relying on looping options within a video player? We can make a version of your video that loops up to 3 hours long.

Please see our order form for pricing and to get a quote on photo enhancements or anything else