Canada
London, ON
226-270-7658
Customer Support
Mon - Sat 9-6 ET
Email us at anytime
Frequently Asked Questions
Digitizing
Can I send my films/pictures through the mail?
Yes we accept mail-in orders from around Canada and the USA. We have created a very comfortable and safe shipping experience with our Mailer kit
We offer two sizes: a standard size (12 x 10 x 4 inches) and a large size (13 x 13 x 10 inches), the larger of the two is designed to fit hundreds of photos and tapes.
What do you charge?
📼 Tape Conversion – $19.99 Each
VHS / VHS-C / Video 8 / Hi8 / Digital 8 / MiniDV / Betamax
🎞️ 8mm & Super 8 Film – $19.99/50 feet
+35% for sound transfers
💿 CDs & DVDs & SD – $19.99 Each
📷 Slides, Photos & Negatives – $0.69 Each
35mm/126/110/Super 8/Negatives & Photos
📖 Photo Album Scanning
Contact us for an estimate.
☁️ Storage options
Google Drive Link – Free for 30 days
USB Stick – 1 included per order (Additional USBs: $25 each)
Everlasting Mailer Box – $24.99
🛠 Repairs During Digitization
VHS/Video Cassette Repairs – $10 per break
8mm/Super 8 Film Repairs – $10 per 3 breaks
Where are you located?
We are proudly Canadian-owned and operated. Our service is available across Canada with easy shipping options.
We will provide you with a shipping label that will ship to our studio in London, Ontario with the purchase of our Everlasting Mailer Box
Alternatively, please contact us to ship your films without our mailer box or to set up a local drop off
How long will it take to digitize my films?
Digitizing your tapes typically takes 3 to 6 weeks, depending on the quantity and our current workload. We’ll keep you updated throughout the process!
How safe is the process?
We handle your memories with the utmost care, using secure processes to ensure they are preserved safely for generations to come. Our safe methods have ensured that not a single film has been destroyed in our possession.
What if my films are not full?
We charge a flat rate regardless of how long your tapes are, this makes things simpler so you don’t have to preview your tapes in order to determine costs.
How does using a USB work?
We digitize your films and put them onto a USB stick (and return your physical copies). These work with any device that has a USB port (which is currently a standard). By having your files on this USB stick, you can easily watch on the connected device, or copy files. We recommend copying your files to at least one other device or storage device after receiving it from us
What if I lost my USB stick?
We keep a backup of your digitized files for 30 days so please let us know as soon as possible if you lose your files if it is within that timeframe. We encourage you to make multiple copies of your files when you receive them just in case.
How do you digitize our tapes?
For old films like super 8 reels we have a safe and slow frame by frame method that takes an HD (1080p) image of each frame then converts it into a video .mp4 file. For most other tapes like VHS, video 8, miniDV we use equipment that connects to our computer and we play the tapes while they get digitized from software we use. We provide one free USB per order
Which format will they be in?
Video files will be in.mp4 format and pictures are in .jpg format for easy viewing, sharing and editing on virtually all makes and models of devices (mac/pc/smartphones/tablets/etc)
Can I copy the files once I get them back?
Yes, these files are in .mp4 format which can be copied easily from the USB we provide to other devices, and also to the cloud. If you have questions about how to do this please ask Liam and he can help you.
Can I edit these once they’re done?
Video files will be in.mp4 format and pictures are in .jpg format for easy viewing on virtually all makes and models of devices, these formats are also editable on PC and mac!
Will I get my films back?
Yes, we give your tapes back in their original condition after everything has been digitized unless you have requested us to destroy them.
Can I preview my tapes before digitizing?
We don’t offer viewing before hand, do you have any labelling on your tapes that would suggest if there’s footage you want to keep? If not we can start with a couple and see if these tapes have what you are looking for
My film is very old, will it still be possible to digitize?
We can’t say for sure until we try to play the film, but based on our experience of digitizing thousands of tapes, we have had less than 1% of tapes be unplayable. A large factor is how they were stored (sealed in an air tight container in a dry, temperature controlled area). The only reasons we haven’t been able to do 8mm reels in the past was because the sprocket holes were damaged or the tape was sticky/melted from the heat of old projector light bulbs
Can I have this put onto a DVD?
We digitize films onto USB sticks instead of DVDs to allow for further preservation of your films since that file can be easily copied, uploaded to the cloud, and viewed more conveniently on more modern computer/phone media players. We make sure to organize all file names on the USB. Video files will be in.mp4 format and pictures are in .jpg format for easy viewing on virtually all makes and models of devices
Do you guys look through all of the footage?
We monitor the tapes occasionally to make sure the transfer is going well, but we don’t look at all the footage.
What if some of these are blank?
Since it is a slow mechanical process to look through tapes, we still charge half the normal price if a tape is empty since we make sure there isn’t any footage on it
Slideshows
What slideshow services do you offer?
We create personalized slideshows for many types of occasions – from memorials to weddings & more.
Plus we offer a QR code add-on where we can connect your video to a QR code via a YouTube private video.
We also create custom websites or webpages typically for celebrations of life and weddings, but also for any occasion to provide information to guests, share beautiful memories, collect form responses, and more!
How quickly can I get a slideshow made?
We have expedited options below, however our standard turnaround time is 6+ days from when we receive your photos and information (excluding Sundays)
Need it sooner? We offer expedited options to ensure your memorial video is ready in time. You can call us at 1-888-351-6484 to confirm timings & ask us any questions.
2-5 days* +$50 (from when we receive the photos & info)
1 day* +$50 (from when we receive the photos & info)
*The time it takes excluding Sundays to send you the first draft from when we receive your photos & info, with new drafts taking 3+ hours each. 3 drafts are included for free with every additional costing $50.
Where are you located
We mostly service Canada & USA, but offer our memorial video service globally.
We are located in London, Canada where all of our services are conducted!
Since this service is fully remote, there’s no need for local drop-offs—everything can be handled online for your convenience!
What if some of my photos are not digital?
If you have physical prints that are not digital yet, we recommend either sending them to us for scanning at $0.49 per photo, getting them scanned locally, or taking a photo of them with a smartphone
We will provide you with a shipping label that will ship to our studio in London, Ontario with the purchase of our Everlasting Mailer Box
Alternatively, please contact us to ship your pictures without our mailer box or to set up a local drop off
Please note that Everlasting Studios is not responsible for any packages lost or damaged while being shipped
How do I place an order?
To place an order for a slideshow, please email us through one of our forms or directly at [email protected]
We ask for a deposit of $150 and then once you are happy with the final video we ask for the balance
Can I ask for changes on the slideshow?
Yes. We make the changes you want to make your memorial video exactly what you are looking for.
We offer 3 drafts for free, with each draft involving any number or types of changes – from the order of photos, length of video clips, borders, movements, captions & more.
Please note that it takes at least 3 hours to make a change and we prioritize clients who need their video faster so that we never miss a timeline.
Do you offer any add-ons?
Yes! We provide a variety of add-ons to enhance your slideshow, including:
Photo & Film Scanning – Send us your printed photos, slides, negatives, or film reels, and we’ll carefully digitize them to include in your video, preserving even the oldest memories.
QR Codes for Easy Sharing – We can generate a custom QR code that links directly to your video, making it easy for family and friends to watch on their phones or tablets with just a quick scan.
Event Page – We offer a dedicated online web page where family and friends can view the slideshow, share memories, and leave heartfelt messages.
Photo Restoration – Old or damaged photos? Our expert restoration service can enhance faded images, remove scratches, and bring new life to cherished pictures before they’re included in the slideshow.
Expedited Delivery – Need your video sooner? Choose our rush service to receive your completed memorial video faster, ensuring it’s ready for any event.
Video loop
Need to have a longer video without relying on looping options within a video player? We can make a version of your video that loops up to 3 hours long.
Please see our order form for pricing and to get a quote on photo enhancements or anything else
How do I get my photos to you?
We typically set up a Google Drive link for you to upload your photos & videos to us, an we will have questions to help us understand what you want created such as the order of photos to help create the most meaningful slideshow for you and your family
Can I use videos in my slideshow?
Absolutely, we can include videos at the same cost as a photo and can trim/order them however you want
How will I receive the finished slideshow?
We will send you a downloadable link through email or text so you can download the drafts right from Google Drive, plus view them in the same way to decide which changes you want made
How do I play the slideshow file?
Your memorial video is conveniently delivered in a universal MP4 format, making it easy to watch on any device. You can:
On a Computer – Simply double-click the file to open it in your default media player.
On a Smart TV – Transfer the video to a USB drive and plug it into a compatible TV, or use an HDMI from a connected laptop with the file on the laptop’s hard drive.
For Events – We provide a downloadable link that can be played on their system or transferred to a USB for easy access. Our QR code can be printed on cards at your event for guests to view the video on their own time.
On a Phone or Tablet – Tap the file or link to play instantly. Download it for offline viewing if needed. We also offer a QR code which can be scanned by a phone camera to play the video at any time.
Memorial Videos
How long does it take?
We have expedited options below, however our standard turnaround time is 6+ days from when we receive your photos and information (excluding Sundays)
Need it sooner? We offer expedited options to ensure your memorial video is ready in time. You can call us at 1-888-351-6484 to confirm timings & ask us any questions.
2-5 days* +$50 (from when we receive the photos & info)
1 day* +$50 (from when we receive the photos & info)
*The time it takes excluding Sundays to send you the first draft from when we receive your photos & info, with new drafts taking 3+ hours each. 3 drafts are included for free with every additional costing $50.
What if some of my photos are not digital?
If you have physical prints that are not digital yet, we recommend either sending them to us for scanning at $0.49 per photo, getting them scanned locally, or taking a photo of them with a smartphone
We will provide you with a shipping label that will ship to our studio in London, Ontario with the purchase of our Everlasting Mailer Box
Alternatively, please contact us to ship your pictures without our mailer box or to set up a local drop off
Please note that Everlasting Studios is not responsible for any packages lost or damaged while being shipped
What do you charge for a memorial video?
At Everlasting Studios, we offer personalized memorial videos to honour and celebrate your loved one’s life. Our services are fully remote, allowing you to create a lasting keepsake from anywhere.
Pricing:
Our Basic package is priced at $299.99, discounted from the original price of $399.99. This package includes:
Personalized Tribute Video: A heartfelt video crafted using up to 100 photos or video clips, and up to 5 songs.
Online Delivery: Your tribute will be available instantly through a downloadable link, making it easy to watch and share with loved ones or your funeral home director right away. This will be available for 1-month.
Our Full package is priced at $399.99, discounted from the original price of $549.99. This package includes:
Personalized Tribute Video: A heartfelt video crafted using up to 200 photos or video clips, and up to 10 songs.
Online Delivery: Your tribute will be available instantly through a downloadable link, making it easy to watch and share with loved ones or your funeral home director right away. This will be available for 1-month.
Our Premium package is priced at $499.99, discounted from the original price of $699.99. This package includes:
Personalized Tribute Video: A heartfelt video crafted using up to 300 photos or video clips, and up to 15 songs.
Online Delivery: Your tribute will be available instantly through a downloadable link, making it easy to watch and share with loved ones or your funeral home director right away. This will be available for 1-month.
Our Custom package is priced at $100 for every 100 photos above 300.
Additional Services:
We also offer a variety of add-ons to enhance your memorial video, including:
Photo & Film Scanning: Send us your printed photos, slides, negatives, or film reels, and we’ll carefully digitize them to include in your video, preserving even the oldest memories.
QR Codes for Easy Sharing: We can generate a custom QR code that links directly to your video, making it easy for family and friends to watch on their phones or tablets with just a quick scan.
Obituary Page with Memorial Video: We offer a dedicated online memorial page where family and friends can view the tribute video, share memories, and leave heartfelt messages.
Photo Restoration: Old or damaged photos? Our expert restoration service can enhance faded images, remove scratches, and bring new life to cherished pictures before they’re included in the slideshow.
Expedited Delivery: Need your video sooner? Choose our rush service to receive your completed memorial video faster, ensuring it’s ready for a funeral, memorial service, or celebration of life.
Video Loop: Need to have a longer video without relying on looping options within a video player? We can make a version of your video that loops up to 3 hours long.
For detailed pricing on these add-ons, please refer to our Memorial Video Order Page.
Getting Started:
To begin, please visit our Memorial Videos page.
For more information or to schedule a consultation, please visit our Contact Us page.
Where are you located?
We mostly service Canada & USA, but offer our memorial video service globally.
We are located in London, Canada where all of our services are conducted!
Since this service is fully remote, there’s no need for local drop-offs—everything can be handled online for your convenience!
Can I request changes?
Yes. We make the changes you want to make your memorial video exactly what you are looking for.
We offer 3 drafts for free, with each draft involving any number or types of changes – from the order of photos, length of video clips, borders, movements, captions & more.
Please note that it takes at least 3 hours to make a change and we prioritize clients who need their video faster so that we never miss a timeline.
How do I play the video?
Your memorial video is conveniently delivered in a universal MP4 format, making it easy to watch on any device. You can:
On a Computer – Simply double-click the file to open it in your default media player.
On a Smart TV – Transfer the video to a USB drive and plug it into a compatible TV, or use an HDMI from a connected laptop with the file on the laptop’s hard drive.
For Funeral Homes or Events – We provide a downloadable link that can be played on their system or transferred to a USB for easy access. Our QR code can be printed on cards at your event for guests to view the video on their own time.
On a Phone or Tablet – Tap the file or link to play instantly. Download it for offline viewing if needed. We also offer a QR code which can be scanned by a phone camera to play the video at any time.
Do you offer any add-ons?
Yes! We provide a variety of add-ons to enhance your memorial video, including:
Photo & Film Scanning – Send us your printed photos, slides, negatives, or film reels, and we’ll carefully digitize them to include in your video, preserving even the oldest memories.
QR Codes for Easy Sharing – We can generate a custom QR code that links directly to your video, making it easy for family and friends to watch on their phones or tablets with just a quick scan.
Obituary Page with Memorial Video – We offer a dedicated online memorial page where family and friends can view the tribute video, share memories, and leave heartfelt messages. This comforting space ensures your loved one’s legacy is honoured and remembered by all who knew them.
Photo Restoration – Old or damaged photos? Our expert restoration service can enhance faded images, remove scratches, and bring new life to cherished pictures before they’re included in the slideshow.
Expedited Delivery – Need your video sooner? Choose our rush service to receive your completed memorial video faster, ensuring it’s ready for a funeral, memorial service, or celebration of life.
Video loop
Need to have a longer video without relying on looping options within a video player? We can make a version of your video that loops up to 3 hours long.
Please see our order form for pricing and to get a quote on photo enhancements or anything else
Legacy Videos
What types of legacy videos do you offer?
At Everlasting Studios, we offer five distinct types of Legacy Videos to help preserve your family’s history:
Life Story Videos: Capture personal narratives through heartfelt interviews, documenting the unique experiences and wisdom of your loved ones.
Heirloom Videos: Highlight the history and significance of cherished family heirlooms, ensuring their stories are passed down through generations.
Family Recipe Videos: Preserve beloved culinary traditions by showcasing the preparation of family recipes, accompanied by the stories behind them.
Homestead Videos: Document the beauty and history of family estates or ancestral homes, capturing the essence of places that hold special meaning.
Family Business Videos: Chronicle the journey and legacy of family-owned businesses, celebrating their impact and contributions over time.
Each video is professionally crafted with your input, ensuring a timeless keepsake your family will treasure forever.
How quickly can a Legacy Video made?
At Everlasting Studios, we usually take 4 to 6-week to create your Legacy Video, ensuring each step is meticulously executed to preserve your family’s history. Here’s a detailed breakdown:
1. Consultation and Planning:
Initial Meeting: We begin with a consultation to understand your vision, objectives, and the specific stories & details you wish to capture.
Questionnaire Development: Based on your input, we craft a tailored set of questions designed to elicit meaningful and engaging responses.
Scheduling: We coordinate with you and any other participants to schedule the interview sessions at convenient times.
2. Preproduction:
Location Scouting: We assess the interview location to ensure optimal lighting, sound quality, and comfort for the interviewee(s).
Gathering Memorabilia: We assist in collecting family photos, documents, and other memorabilia to incorporate into the video, enriching the storytelling.
3. Production:
Filming: Our professional team conducts the interviewing & filming, capturing high-quality footage and audio.
B-Roll Capture: We film additional footage of the memorabilia and any other relevant visuals to complement the narrative.
4. Postproduction (biggest step):
Editing: We meticulously edit the footage, integrating the interview with the collected memorabilia and B-roll to craft a cohesive and engaging story.
Review and Revisions: We provide you with a draft of the video for feedback, making necessary revisions to ensure it meets your expectations.
5. Final Delivery (Week 6):
Finalization: We apply finishing touches, including colour correction, sound optimization, and any additional enhancements.
Delivery: We provide you with the final video in your preferred format, along with options for digital storage or physical copies.
Throughout this process, we maintain open communication, ensuring that your family’s legacy is captured authentically and beautifully.
For a visual overview of the Legacy Video creation process, you might find the following video informative:
Do you offer remote options?
At Everlasting Studios, we offer remote options for creating your Heirloom and Life Story Legacy Videos, ensuring a seamless experience regardless of your location.
Process:
Pre-Session Setup: We will guide you through setting up the recommended equipment and software, ensuring everything is configured correctly.
Test Run: Conduct a test session to check video and audio quality, making adjustments as needed.
Recording Session: On the scheduled date, we will record your Legacy Video, capturing your stories and memories.
Post-Production: After recording, we will edit and produce your video, incorporating any personal photos or videos you wish to include.
Delivery: Receive your finished video through your preferred method, such as digital download, USB flash drive, or DVD/Blu-ray.
By utilizing this professional setup, we ensure high-quality recordings that preserve your stories for generations to come.
For more information or to schedule a consultation, please visit our Contact Us page.
How do I place an order?
To place an order for a Legacy Video with Everlasting Studios, please follow these steps:
Consultation: Visit our Legacy Videos page to schedule a free consultation.
Contact Us Directly: Alternatively, you can reach out to us directly via our Contact Us page.
During the consultation, we’ll discuss your vision, objectives, and the specific stories you wish to capture.
Afterward, we’ll provide you with a custom quote and guide you through the next steps to begin creating your Legacy Video.
Can I ask for changes?
At Everlasting Studios, we offer up to three drafts to ensure your Legacy Video perfectly captures your vision. You can request changes within one week of receiving a draft. After this period, additional revisions may incur extra charges.
Can we include our own photos & videos?
Yes, at Everlasting Studios, we encourage you to include your own photos and videos in your Legacy Video. Incorporating personal media enriches the storytelling and ensures the final product authentically represents your family’s history.
For more information or to get a free quote, please visit our Legacy Videos page.
Do you offer photo scanning and enhancements?
Yes, at Everlasting Studios, we offer comprehensive photo scanning and enhancement services to preserve and restore your cherished memories. Our services include:
Photo Scanning: We digitize your physical photographs, ensuring high-quality digital copies for easy storage and sharing.
Photo Enhancement: Our team restores and enhances your photos by removing scratches, correcting colors, sharpening details, and even adding realistic color to black and white images.
Whether you have a single photo or an entire collection, we ensure your memories look their best. For more information or to get a free quote, please visit our Enhancements page.
How do I get my photos to you?
To provide your photos and videos for your Legacy Video project, we offer a couple options:
Google Drive Upload: We will set up a Google Drive link for you to upload your photos and videos. This method allows for easy sharing and ensures we receive high-quality files.
Local Pickup: If you’re located near our studio, we can arrange a local pickup to collect your materials directly.
Mailer Kit: For clients who prefer mailing their materials, we offer a mailer kit for $24.99. This kit includes a padded box, return label, and packaging materials to safely send your items to us. You can order the mailer kit directly from here Mailer kit.
For more information, please visit our Contact Us page.
How will I receive the finished video?
We offer multiple delivery options for your finished Legacy Video to ensure convenience and accessibility:
Digital Download: Receive a high-quality digital file of your video via a secure download link, allowing you to view and share it across various devices.
USB Flash Drive: For a tangible keepsake, we also provide your video on a USB flash drive, which is ideal for archiving and easy playback on compatible devices.
Please note that physical media options may incur additional production and shipping fees.
How do I play the video file?
Your legacy video is conveniently delivered in a universal MP4 or MOV format, making it easy to watch on any device. You can:
On a Computer – Simply double-click the file to open it in your default media player.
On a Smart TV – Transfer the video to a USB drive and plug it into a compatible TV, or use an HDMI from a connected laptop with the file on the laptop’s hard drive.
For Events – We provide a downloadable link that can be played on their system or transferred to a USB for easy access. Our QR code can be printed on cards at your event for guests to view the video on their own time.
On a Phone or Tablet – Tap the file or link to play instantly. Download it for offline viewing if needed. We also offer a QR code which can be scanned by a phone camera to play the video at any time.
Videography
What videography services do you offer?
We provide full-service video production, including script development, videography, editing, sound effects (SFX), visual effects (VFX), and more. Our team utilizes professional equipment to ensure high-quality results. Whether you’re looking to create a corporate video, promotional content, product showcase, or brand story, we have the expertise to bring your vision to life. You can explore our Commercial Filmmaking services for more details.
Do you offer monthly content creation packages?
Yes, we offer monthly content creation options to help you maintain a consistent online presence. These packages are customizable to fit your specific needs and goals. By partnering with us, you can ensure a steady stream of engaging content that resonates with your audience and supports your marketing objectives. For more information, please book a consultation to get started.
Where are you located, and do you offer remote services?
We are based in London, Ontario, and offer on-location filming services in the surrounding areas. Our professional editing services are available remotely, ensuring quality production no matter where you are. This flexibility allows us to collaborate with clients across various locations, providing seamless service regardless of distance. Learn more about our services on our Commercial Filmmaking page.
What types of videos do you specialize in?
We specialize in a variety of video types, including corporate videos, promotional content, brand stories, and more. Our goal is to create visually stunning content tailored to your audience. By understanding your brand and objectives, we craft videos that effectively communicate your message and engage viewers. Explore our Commercial Filmmaking page for examples of our work.
Do you provide post-production services?
Absolutely. Our post-production services include editing, color correction, sound design, and the addition of SFX and VFX to enhance your video’s impact. We focus on refining the footage to create a cohesive and engaging narrative that aligns with your objectives. Learn more about our services on our Commercial Filmmaking page.
How quick is the turnaround time?
At Everlasting Studios, we specialize in commercial filmmaking, offering a comprehensive suite of services to bring your brand’s vision to life. Here’s a detailed breakdown of our production process:
1. Consultation and Planning:
Initial Meeting: We begin with a consultation to understand your brand, objectives, and the specific message you wish to convey.
Concept Development: Based on your input, we craft a tailored concept that aligns with your marketing goals and resonates with your target audience.
Scheduling: We coordinate with you and any other stakeholders to schedule the production phases at convenient times.
2. Preproduction:
Scriptwriting: Our team can develop a compelling script that effectively communicates your message and engages viewers.
Location Scouting: We assess potential filming locations to ensure they align with the desired aesthetic and logistical requirements.
3. Production:
Filming: Our professional team conducts the filming, capturing high-quality footage using state-of-the-art equipment.
Sound Recording: We ensure optimal audio quality during filming, capturing clear and crisp sound.
4. Postproduction:
Editing: We professionally edit the footage, integrating various elements to craft a cohesive and engaging story.
Sound Design: We enhance the audio with sound effects, music, and optional voiceovers to create an immersive experience.
Visual Effects (VFX): We incorporate visual effects to add depth and creativity to your video.
Color Grading: We apply colour correction and grading to achieve the desired mood and aesthetic.
5. Final Delivery:
Review and Revisions: We provide you with a draft of the video for feedback, making necessary revisions to ensure it meets your expectations.
Finalization: We apply finishing touches, including final sound mixing and visual enhancements.
Delivery: We provide you with the final video in your preferred format, along with options for digital storage or physical copies.
Throughout this process, we maintain open communication, ensuring that your brand’s message is captured authentically and effectively.
To see our professional work in one video, you might find the following video valuable:
How do I place an order?
To place an order for a Legacy Video with Everlasting Studios, please follow these steps:
Consultation: Visit our commercial filmmaking page to schedule a free consultation.
Contact Us Directly: Alternatively, you can reach out to us directly via our Contact Us page.
During the consultation, we’ll discuss your vision, objectives, and the specific goals you want to achieve with this project.
Afterward, we’ll provide you with a custom quote and guide you through the next steps to begin creating your commercial filmmaking project.
Can I ask for changes?
At Everlasting Studios, we offer up to three drafts to ensure your videography project perfectly captures your vision. You can request changes within one week of receiving a draft. After this period, additional revisions may incur extra charges.
Can we include our own photos & videos?
Yes, we can incorporate any photos or videos that would would like us to include in your video project.
For more information or to get a free quote, please visit our commercial filmmaking page
How will I receive the finished video?
We offer multiple delivery options for your finished video(s) to ensure convenience and accessibility:
Digital Download: Receive a high-quality digital file of your video via a secure download link, allowing you to view and share it across various devices.
USB Flash Drive: For a tangible keepsake, we also provide your video on a USB flash drive, which is ideal for archiving and easy playback on compatible devices.
Please note that physical media options may incur additional production and shipping fees.
How do I play the video file?
Your legacy video is conveniently delivered in a universal MP4 or MOV format, making it easy to watch on any device. You can:
On a Computer – Simply double-click the file to open it in your default media player.
On a Smart TV – Transfer the video to a USB drive and plug it into a compatible TV, or use an HDMI from a connected laptop with the file on the laptop’s hard drive.
For Events – We provide a downloadable link that can be played on their system or transferred to a USB for easy access. Our QR code can be printed on cards at your event for guests to view the video on their own time.
On a Phone or Tablet – Tap the file or link to play instantly. Download it for offline viewing if needed. We also offer a QR code which can be scanned by a phone camera to play the video at any time.
Enhancements
What photo enhancement services do you offer?
We provide comprehensive photo enhancement services, including:
Restorations: We repair damaged or faded photos by removing scratches, dust, and other imperfections, restoring the original details and colors.
Retouching: We enhance colour, adjust exposure, and improve sharpness to make your photos look clear, vibrant, and professionally polished.
Colourization: We add realistic colour to black-and-white photos, bringing them to life with a fresh, vibrant look.
For more details, please visit our Photo Enhancements page.
What video enhancement services do you offer?
Our video enhancement services include:
Organizational Edits: We refine your videos by trimming unnecessary footage, such as commercials or long gaps, and highlighting the best moments.
Visual Edits: We enhance the visual quality of your video by improving clarity, adjusting exposure, applying colour correction, reducing flickering, and stabilizing shaky footage.
Audio Edits: We enhance the audio in your video by isolating voices, balancing volume levels, reducing distortion, and adding background music for a clear and polished sound.
For more information, please visit our Video Enhancements page.
How do I submit my photos or videos for enhancement?
You can upload your files directly through our website for a free quote.
For Photos: Visit our Photo Enhancements page and use the upload feature to submit your images.
For Videos: Visit our Video Enhancements page and use the upload feature to submit your videos.
Do you offer revisions if I want changes?
At Everlasting Studios, we are committed to delivering high-quality photo and video enhancements that meet your expectations. To ensure your satisfaction, we offer the following revision policy:
Revision Policy:
Number of Revisions: We provide up to two rounds of revisions for any photo or video edit.
Timeframe for Revisions: Revisions must be requested within three days of receiving the latest draft.
This policy allows us to maintain a streamlined workflow while ensuring that the final product aligns with your vision.
For more information or to schedule a consultation, please visit our Contact Us page.
What is the turnaround time for photo and video enhancements?
Turnaround times vary depending on the complexity and length of the project. We work closely with you to establish a timeline that meets your needs. For more information, please visit our Contact Us page.
What if my photo is a physical print?
We can enhance photos and videos from various sources, including digital files, physical prints, negatives, and old film reels. Our goal is to restore and enhance your memories, regardless of their original format.
For photo scanning and other digital transfer options please visit our digitizing page
Will the enhanced photos and videos be returned in their original format?
We provide the enhanced photos and videos in digital formats, such as JPEG for images and MP4 for videos, ensuring compatibility with most devices and platforms. If you require a different format, please let us know, and we will accommodate your needs.
Contact us with any other questions!
Preserve Your Family’s Precious Legacy with Heartfelt Video Stories
Discover the five essential legacy video services we offer to help preserve your family’s history—life stories, heirlooms, family recipes, homestead, and family business videos. Locally ...
Read More →
Perfecting Your Wedding Slideshow: Tips to Prepare Your Photos
A wedding slideshow is a beautiful way to showcase and relive the cherished moments of your special day. It allows you to share your memories ...
Read More →
Preserving Memories: The Value of Creating a Memorial Video for Your Loved Loved One
A memorial video provides an opportunity to celebrate the life and achievements of the departed. It allows us to showcase their unique personality, passions, and ...
Read More →
Preserving the Past: The Benefits of Digitizing Old Film
In today's digital era, where instant access to vast amounts of information is at our fingertips, it's easy to overlook the value of preserving our ...
Read More →
Unlocking Treasures: How to Ask Your Grandparents About Their Life
In a world buzzing with technology and constant distractions, it's easy to overlook the remarkable stories and experiences of those who came before us. Grandparents ...
Read More →
Presenting Your Personal Slideshow to a Loved One
A slideshow is a heartfelt gift that allows you to curate cherished memories and celebrate the journey you've shared with a loved one. As you ...
Read More →
The Invaluable Gift of a Birthday Slideshow
A birthday slideshow offers a captivating visual journey down memory lane, filled with snapshots of our life's most treasured moments. From childhood milestones to recent ...
Read More →
